Case Managers


Case Manager – MSc DipCOT

Brain Injury and Neurological Conditions,
Complex Trauma
Adolescents 16 – 25 years
Adults 25+ years

South Central, South London

Over her 30 years’ of working as an occupational therapist, Fiona has specialised in the assessment and treatment of clients with a range of neurological conditions and complex needs following an acquired brain injury.  Fiona has successfully supported and managed complex clients and their families through the rehabilitation process to ensure they receive the services that they are entitled to and achieve their maximum level of independence and function.

Prior to becoming a case manager Fiona worked within a Ministry of Defence Rehabilitation Unit, working with the armed forces personnel working across orthopaedic, medical and neurological conditions. Fiona’s experience with the Ministry of Defence enabled her to develop her assessment skills, work within a team and support veterans through the rehabilitation process.  She then worked for the NHS working in a new Community Team in Hounslow providing neurological rehabilitation at home before moving onto the Royal Surrey Hospital. 

Following this Fiona moved into the Third Sector working at Unsted Park providing brain injury rehabilitation to inpatient clients. This developed her assessment and intervention skills working one to one with clients as well running cognitive and cooking groups. 

In 1999, Fiona began working at The Children’s Trust, specialising initially in the challenging behaviour unit and then working on the rehabilitation ward.  During this time, she developed the OT service focusing on splint clinics, seating clinics, evidenced base practice and developing a culture of research within the department.  Fiona has presented at conferences, to solicitors and case managers on children’s brain injury.  In addition, she has presented posters at international conferences and published in the British Journal of Occupational Therapy.

In 2013 Fiona started working as an Independent Occupational Therapist, working for the Local Education Authority, Case Managers and families. She also provides clinical supervision to other Occupational Therapists working in schools and charities.  She is also providing virtual intervention on the ROWTATE study (return to work after trauma).

Fiona’s wide experience and skills include clinical assessment and intervention, project management, research design and implementation and presentation skills.


Her areas of expertise include:

  • Managing a case load of complex brain-injured clients
  • Supporting families through the rehabilitation process
  • Providing advice/reports for children with Education Health and Care Plans
  • Experience of recruitment, staff development and training
  • Working within multi-disciplinary teams providing rehabilitation
  • Providing advice/reports for equipment
  • Providing advice/reports for housing adaptations
  • Working 1:1 with clients with acquired brain injury, in relation to targeted rehabilitation
  • Experience of return to work activities with clients with Acquired Brain Injury and providing virtual intervention on a research study focusing on return to work following trauma.
  • Supervise a multi-disciplinary team of staff

Qualifications and Memberships

  • MSc in Rehabilitation, University of London, St George’s Hospital Medical School (2009).
  • DipCOT, West London Institute of Higher Learning (now Brunel University) (1992)
  • Member of the British Association of Occupational Therapists
  • Member of Royal College of Occupational Therapists Specialist Section – Independent Practice
  • Member of Royal College of Occupational Therapists Specialist Section – Children Young People and Families. Chair of the CYPF -SE group
  • Registered with Health Professions Council

Career History

Integrated Case Management, February 2023 – Present
Case Manager

Milestones Clinic Limited, February 2013 – present
Independent Occupational Therapist

Griffiths Knight Case Management Company, December 2020 – January 2023
Case Manager

Reach Personal Injury Services, 1999 – November 2022
Senior Programme Manager, coordinating and supervising programmes for clients with brain injury

Jacqueline Webb & Co, July 2012 – December 2014
Expert Witness

The Children’s Trust, Tadworth Court, 1999 – 2013
Head of Brain Injury Community Team
Head Occupational Therapist

Unsted Park Rehabilitation Hospital, 1997 – 1999  
Senior I Occupational Therapist

Royal Surrey County Hospital, 1996 – 1997
Senior I Occupational Therapist

Hounslow Neuro-rehabilitation Team, 1995 – 1996  
Senior I Occupational Therapist

DSMRU RAF Headley Court, 1992 – 1995  
Basic grade and Senior II Occupational Therapist

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